We want to provide you a personal shopping experience with us and want it to be as stress-free as possible. Please find below our Shipping Policy and feel free to contact us or call our toll-free at (866) 817-1878 if there's anything we can help you with.
What items are considered for Free Shipping?
We offer FREE ground shipping within 48 continental United States on orders over $50. For orders less than $50, shipping will be calculated based on the final delivery location and weight of the item.
Please note that there are cases and some items that are not included in our Free Shipping program such as:
• Oversize and Special Order items and Selected Manufacturers. We have clearly marked these items on our Product Page for easy shopping.
• Expedited or Rush Shipment. When applicable, our Customer Care representative will provide you a separate costing for this kind of shipment.
• Sales and Clearance Items.
How much does it cost to ship to my area?
Shipping costs depends on the item you choose, its size and weight and the location where it is going. The shipping costs for those items that are not included in our Free Shipping program will be noted in the individual product page.
Do you accept expedited Shipment requests?
We do accept requests for expedited shipment on some items. Please note that some of our products are directly imported from our manufacturers in Europe and there are some items that are made-to-order. We suggest that you e-mail us or call us if you need expedited shipment.
How do we ship your order?
The majority of items are shipped via UPS Ground or FedEx. We do not have a Saturday delivery option for these carriers. For larger items we may use specialized freight carriers.
Do you ship internationally?
Yes, we do ship internationally. However, the shipping costs are not automatically calculated during our checkout process. After you placed the order through our online store, our system will automatically generate an e-mail to you informing you that the shipping charges will be calculated separately. International shipping charges will be quoted depending on the item you purchased, its size, weight and final destination and we will wait for your approval on the quote before we ship them to you.
Please note that customers will be responsible for all brokerage fees, taxes and custom duties for international shipment.
When do you ship?
Shipping time varies depending on the item that you wish to order and its manufacturer. You will see in our product pages estimated delivery time for each product. If in case the product is on backorder and there will be delayed in shipment, our Customer Care representative will inform you promptly about the new estimated shipping date.